Last updated: 17.04.2025

At Maximum Ability, we strive to provide quality products and personalised services to help you reach your goals. If something isn’t right, we’re here to help.

1. Eligibility for Returns

We accept returns on most physical products within 14 days of delivery, provided they meet the following criteria:

• Item must be unused and in original packaging
• Item must not be damaged, worn, or altered
• Proof of purchase is required (order confirmation email)

🚫 Please note: The following items are non-returnable:

• Personalised diet and workout plans
• Digital downloads or content
• Opened or used personal care items (e.g., massage tools)

2. Eco-Friendly Shipping & Return Timeframes

Because we work with global partners and eco-friendly shipping solutions, some products may take up to 2 weeks to arrive. This also applies to return logistics — we appreciate your patience in supporting more sustainable practices.

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, a refund will be issued to your original payment method within 5–10 business days
• Shipping costs are non-refundable unless the item was faulty or incorrect
• You will be responsible for return shipping unless we confirm otherwise

4. Exchanges

Need a different size or product? Contact us, and we’ll do our best to help. In most cases, we suggest returning the item and placing a new order to ensure speed and availability.

5. Damaged or Incorrect Items

We’re sorry! If your item arrives damaged or isn’t what you ordered:

1. Contact us within 3 days of delivery
2. Provide a photo of the issue and your order number.
3. We’ll resolve it as quickly as possible with a replacement, refund, or store credit.

6. How to Start a Return

To initiate a return, please email admin@maximumability.co.uk with the subject line:

"Return Request – [Order Number]"

Include:

• Your name
• Order number
• Reason for return
• Photos (if damaged/incorrect)

We’ll guide you through the next steps.

7. Need Help?

We’re happy to support you! Reach out to our team at:
admin@maximumability.co.uk